Transcript
- User
I need to change my payment method—my card expired and I got a new one.
- Support Agent
I can help. For security we don't take card details over the phone—we'll send a secure link to your email so you can update it yourself. Can I get your policy number and confirm the email we have on file?
- User
POL-55432. The email should be amy at email dot com.
- Support Agent
I've sent the secure link to amy@email.com. It'll let you update your payment method and it expires in 24 hours for security. If you don't see it, check spam. Anything else?
- User
No, that's it. Thanks.