Transcript
- User
I need to request a refund for my last payment. I cancelled the service last month but I think I still got charged.
- Support Agent
I'm sorry that happened. I can start a refund request for you. I'll need your name, policy number, and the reason—you mentioned you cancelled last month; was that through us or did you mean you're cancelling now?
- User
I already cancelled last month. So the charge was after I cancelled. John Smith, policy POL-77192.
- Support Agent
Got it—John Smith, POL-77192, refund for charge after cancellation. I've submitted the request. You should see the credit within 5–7 business days, and we'll send an email confirmation when it's processed. Is there anything else I can help with?
- User
No, that's it. Thank you.