Transcript
- User
I've called three times about the same issue and I'm not getting anywhere. I need to speak with a manager.
- Support Agent
I'm really sorry you've had to call multiple times—that's not the experience we want. I'll create an escalation and a manager will call you within 24 hours. Can I get your name, policy number, and the best number to reach you?
- User
Rachel Kim. Policy POL-11223. My number is 555-900-1000.
- Support Agent
I've logged the escalation. A manager will call 555-900-1000 within 24 hours. Is there anything I can try to resolve today while we have you on the line?
- User
I'd rather just talk to a manager at this point. Thanks.