Transcript
- User
I lost my claim number and I need to get an update. I filed last week.
- Support Agent
No problem. I can look up your claim with your phone number or policy number. Which do you have handy?
- User
I have my policy—POL-44332.
- Support Agent
I see your claim from last week—it's in review. You should hear from an adjuster within 2–3 business days. I've added a note that you called so they know you're waiting. I can also have the claim number sent to your email if you'd like.
- User
Yes, send it. Thanks.