Transcript
- User
Does my policy cover water damage from a burst pipe? We had a pipe burst in the basement and I'm not sure if we're covered.
- Support Agent
I can check your coverage. What's your policy number?
- User
HOME-33445.
- Support Agent
Your policy does include sudden water damage from plumbing—so a burst pipe would typically be covered. You'd need to file a claim and we'd send an adjuster to assess. Would you like to start a claim now?
- User
Yes. I'll need to get the paperwork together.
- Support Agent
I can start the claim and we'll send you the next steps and what to document. Can I get your name and the best number to reach you?