Transcript
- User
I was charged twice this month and I'm not sure why. Can you look into it?
- Support Agent
I'm sorry that happened. I'll look up your account. Can I get your policy number and the date or dates you saw the charges?
- User
POL-66721. Both charges were on February 5—same amount. I only have one policy.
- Support Agent
One moment... I see the duplicate. It looks like the charge went through twice on the same day. I've submitted a refund for the second charge—you should see it in 5–7 business days. We'll also send an email confirmation when it's processed. I'm sorry for the hassle.
- User
Okay, thanks for fixing it.