Transcript
- User
I want to check the status of my claim. I filed it last week and I haven't heard anything.
- Support Agent
I'd be happy to look that up. Do you have your claim number, or the phone number you used when you filed?
- User
I don't have the claim number—I think I lost the email. My number is 555-123-4567.
- Support Agent
One moment while I pull that up... I see your claim—it was submitted on Monday. It's currently under review with our team. They usually turn these around in 2–3 business days, so you should hear from someone by Wednesday or Thursday. I've also added a note that you called so they know you're waiting. Anything else?
- User
No, that's it. Thanks for checking.